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IT & Managed Services vs. Healthcare

IT & Managed Services vs. Healthcare

Managed Services vs. Healthcare: Similar Strategies, Similar Outcomes

I would like to start with a little self-reflection. If we are all honest with ourselves, we’d admit that no one enjoys purchasing or paying for health insurance. The process is cumbersome. There are a ton of options when it comes to purchasing health insurance, so how do I know which is the best option for myself or my family? Finally, health insurance is not exactly cheap. Most if not all of us have run into these hurdles looking at health insurance, and many of us have weighed the risk of not having insurance vs. the cost. Health insurance is investing in financial security for the unknown, and it’s shocking how closely this relates to IT and MSP services.

Business owners can view IT services in the same light as healthcare investments, and similar questions arise:

Managed IT Services vs. Healthcare Services
  • What are the associated costs? Is this cost prohibitive?
  • With so many options, how do I choose?
  • What is the risk if I do nothing?

The truth is that IT services very closely mimic health care.

Having a good MSP (Managed Service Provider) provide these critical services very much aligns with preventive health care. Going to the doctor for a routine annual checkup can head off a lot of health issues just like having an MSP can prevent a lot of IT issues. This includes hardware failure, data loss, and security issues that if left unattended would lead to larger problems down the road.

 

Critical IT services quickly justify the cost today by reducing the risk tomorrow.

Finally, IT and MSP services are critical to minimizing and reducing risk. IT services might not always be cheap, but the alternatives can be even more costly to business owners. Let’s consider this in the managed services vs. healthcare paradigm: you might not care to pay for the health insurance that covers lab panels or medications that you can currently live without, but if you ever need the tests and the treatments, enrolling in the healthcare plan today will lower your future costs and risks.

 

  • 93% of companies without Disaster Recovery that suffer a major data disaster are out of business within one year.
  • Downtime can be extremely expensive and range anywhere from $926 to $17,244 per minute.
  • On average, businesses lose over $100,000 per ransomware incident, including downtime and recovery costs.

A Managed Services vs. Healthcare Comparison Reveals Your Need for IT Expertise

Business owners who take IT seriously understand that the benefits outweigh the costs by leaps and bounds. 96% of business that have IT and MSP services in place, including BDR plans, are able to survive ransomware and fully recover operations. IT solutions and application hosting solutions can be expensive and require specialized knowledge. This is similar to choosing a specialized physician for a specific service. If you need a heart surgery, you see a cardiologist. Similarly, if you need cybersecurity, you visit an IT security specialist.

 

An IT Health Check First Appointment

Here at EstesGroup, we strive to make IT solutions simple for customers. Not only do we monitor the health of your business technology and provide the solution when something does go wrong, we also keep solutions affordable because we understand that not every business can afford or needs the same amount of coverage.

 

Imagine being able to visit a doctor and have an annual physical and have all the diagnostics to see your overall health — but at completely no cost. EstesGroup provides such a service, but instead of for your body, it is completed for your business, which is just as important. If you are interested in a free business technical assessment so you can get a handle on the health of your network, see your security risks, and get healthful recommendations, please email me at [email protected].

 

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How to Create a Strategic BDR Plan

How to Create a Strategic BDR Plan

The Right Data For Backup & Disaster Recovery

For backup and disaster recovery (BDR) planning, you need more than a trusted solution. You need a data center that can’t fail. You need an IT team that won’t keep you up at night. Server room aside, you might want to back up everything, or you might want to delete outdated information. You might fear that your BDR plan will be too expensive if it becomes all-inclusive, or you might wonder if you’re cutting costs while risking a slow restore in the event of a disaster. Fortunately, many IT service plans for disaster recovery often rely on managed cloud services that allow you to scale up or down, adjusting your costs on a monthly, or even daily, basis (depending on your managed IT solution). However, BDR options abound, so let’s look at how to build the right BDR plan for your business needs.

BDR Solutions Across Devices

Choosing BDR

Things to consider when choosing a BDR plan revolve around your own personal preferences regarding on-premise backup vs. cloud backup. Where do you want your data stored? The varieties of BDR options are seemingly endless as we move toward a society that depends on cloud-based technology to enable nearly every aspect of business culture. Your BDR decisions are vital and unique to your company size, geography, climate, and more. Small business technology can help businesses struggling to grow stay competitive, even when business is slow. Larger businesses, especially manufacturers with complex ERP systems, choose cloud-based BDR for peace of mind against ever-evolving threats of cyberattacks and downtime. Across all industries and organizations, good BDR planning promotes the universally desired benefits of reduced risks and lower costs. So, information management similarities and differences in mind, where do you want to save, store and share your company data?

BDR Plan Quick Q&A

  • How much critical data do you need to fully protect?
  • How many users and devices will be affected by your backup and disaster recovery plan?
  • What are your greatest vulnerabilities (natural disasters, ransomware, malwaresocial engineering attacks)?
  • Do you know your RTO & RPO? Do you need DRaaS?
  • What is your BDR training and testing strategy?
  • Have you ever experienced data loss or data corruption? How did you respond? Did you achieve restoration?

Save Your Files & Save Them Again

Where is your data currently stored? In a web-based software? On a server in an office closet? In the basement storage area? In multiple places, including on personal devices (in light of BYOD trends)? You’re not alone if you’re struggling with data management. Likewise, you’re not alone if you’re struggling to choose a BDR solution that will be a perfect fit for your company’s future.

3 Basic BDR Roadmaps

If you want to back up everything, or if you want to back up one file, you have three basic options for saving your information.

  • Cloud services for BDR with true cloud environments and 100% virtual office infrastructure
  • Software solutions deployed on company-owned hardware that stores backups for disaster recovery
  • Hybrid cloud infrastructure that leverages cloud-based software solutions, off-site data centers and external technology specialists

Back up, Data Backup

A common concern is that a cloud-based BDR solution will cause excessive external data center usage, resulting in unforeseen ingress and egress expenses, among other unpredictable costs. The fear of creating luxury backups is real, and business owners have struggled in the past with surprise bills that read like fine-print privacy disclosures. This is why the planning stages of your business continuity strategy are critical in terms of IT budgeting. If you’re concerned about decisions regarding incremental backups, recovery point objectives, recovery time objectives, compliance, and all other backup and disaster recovery choices and expenses, then you’ll do well to first assess your core operations. If migrating to managed hosting, you might choose to waterfall excess data storage (such as old servers or unused servers) away from your cloud solutions. An IT specialist can assess your systems and make detailed server management recommendations.

Your BDR Plan Data Core

In a perfect business world, you can back up all of your data and also securely delete it at whim. Unfortunately, the burden of managing data often requires a highly skilled IT team to monitor and safeguard your BDR hardware and software. If you’re not at the point at which you can easily back up everything daily, then you’ll want to ensure you’re protecting critical information.

  • Financial data, including accounting software, invoices, payroll, transactions
  • Customer information and client data, including saved CRM information like prospect notes and lists
  • Critical data from project management activities
  • Employee information, including all HR files that enable operations
  • Paper-based communications, including image saves and scans
MSPAlliance Cyber Verify A Rating Badge Awarded to EstesGroup

A Perfect Plan For Your Business

If you need proactive or reactive backup and disaster recovery services, EstesCloud technology consultants are highly skilled at on-premise, hybrid and private cloud solutions. An IT expert can help you create a penny-wise BDR solution that keeps your data safe.

After The Disaster Plan, The Disaster

After The Disaster Plan, The Disaster

Disaster Plan: Dressed For Disaster

What Happens After You Choose A Disaster Plan?

If you’ve already settled on a backup and disaster recovery (BDR) strategy, you need to know that this is not a “set IT and forget IT” business solution. Yes, you now know that your backups are more reliable. Yes, you know that you have good hardware backing up your data. However, this brings about new focus to your data management activities: training employees, testing backups, and preparing for disasters through routine “fire drills.” Technology gets outdated quickly, so you’ll need to keep an eye on things like server care, cybersecurity, preventative maintenance, software updates, and data storage quality. Tech training is key: a good disaster plan means nothing if your team isn’t solidly prepared for a disaster, especially if it comes in the form of a malicious attack.

 

Training & Awareness

Because technology is always changing, and our world is becoming more digital, staff needs constant training. This is especially true in regard to cyberthreats. Advanced social engineering attacks often result in a data breach. Train your staff on everything from mobile device theft prevention to remote worker security. Your employees are the gatekeepers of your data. Cybercriminals often enter a network by phishing through methods like malvertising. One vulnerable staff member opens your portal to the dark web. Train and test your users. Disaster prevention begins with empowering your team.

 

 

Hardware Maintenance & Testing

A solid disaster recovery plan protects the backup of the backups. Test your hardware and also test the methodology, the infrastructure, and the people backing up your backups:

  • Do you have generators on-site?
  • Do you need backup batteries?
  • How reliable are your cooling systems?
  • Are your fire detection devices up to code?
  • Do you have flexible cloud storage for redundancy?

 

Timely Technology Testing

Your disaster plan should include a testing schedule. Testing should cover everything from user behavior to cloud storage quality. To be certain that your backups are ready and that the guardians of your data are worthy of the task, include the following points in your business continuity strategy:

  • 24/7/365 monitoring of all devices
  • Real-time alerts and incident response
  • Responsive maintenance, patches and updates
  • Continual monitoring of the cyberthreat landscape
  • Penetration testing
  • Disaster response training and cybersecurity training

 

Multi-Location Data Storage

Because natural disasters can quickly level your facilities, include an off-site backup as part of your data management strategy. A good disaster plan lists potential threats and appropriate responses. For example, if your threat is a tornado, an off-site backup is essential, and a tornado drill is also necessary. If your threat is ransomware, then your BDR strategy should include incident response procedures. Do you plan your IT budget with the possibility in mind that one day you might end up paying a ransom fee? Cloud-based backup allows you flexibility and resiliency here. If you know the ransomer doesn’t hold the only copy of your data, then you know you won’t need to pay a stranger to get it back.

What is your disaster plan?

Network Connectivity

Enterprise resource planning (ERP) systems are complex and therefore need a robust disaster plan.

Our IT experts can take you through an ERP hosting demo to show you the power of private and hybrid cloud technology. We can tailor your hosting demo to be industry-specific. EstesGroup’s long history includes thousands of success stories in Epicor hosting, Prophet 21 cloud, and other ERPs (like Sage, QuickBooks and SYSPRO). If you’d like to see how ERP hosting can help your business, please fill out the form below, and our IT & ERP experts will prepare a custom demo.

Backup Disaster Recovery: Saving Your Solution

Backup Disaster Recovery: Saving Your Solution

Backup Disaster Recovery Server Room

The Aftermath of a Backup & Disaster Recovery Plan

Backup, disaster recovery, business continuity. Are you ready? 2020 proved that every business needs a recovery strategy. Data loss occurs when there’s an unexpected event (like a pandemic). A natural disaster, such as a tornado, can totally destroy your hardware. Innocent users can accidentally delete important files. Attacked by a hacker, operating systems can open your business to the dark web after a data breach. A cloud-based server backup could fail because of an unreliable provider. Fortunately, you can avoid these disasters and easily prevent data loss. Data recovery is easy with the right technology in place. This might be DRaaS, or it might mean a more basic BDR solution.

 

Sometimes you want to delete files permanently, and other times you want your data backups to include every moment, to never miss a bit. Ideally, you’ll never use your disaster recovery solutions. However, a good strategy should always be in place to prevent the decimation of your business. A good backup plan goes beyond just backing up your information. It includes the insider’s view of cybersecurity experts. Likewise, it includes the business acumen that can discern critical vs. nonessential data. Finally, it supports a secure BDR solution specific to your needs. As a result, you get a BDR strategy that’s easy on your resources and your budget.

 

Are you prepared for data loss?

First of all, a data disaster is common, so you’ll need to do more than back up your data on tapes or flash drives. A data saving appliance is a step forward from nothing, but all businesses can benefit from a robust backup plan that’s both tested and trustworthy.

  • 58% of SMBs are unprepared for data loss.
  • 60% of SMBs shut down within six months after critical data loss.
  • Accidents cause 29% of hard drive failures.

 

Here are some disasters that could demand data recovery:

  • malware, viruses, and ransomware
  • human errors, technology failures, and hardware damage
  • reformatting errors, software glitches, and software platform mismatches
  • deleted data, overwritten data and data breaches
  • physical theft and identity theft
  • hard drive corruption and server room corruption

 

 

On-site vs. Off-site BDRs

140,000 hard drives crash every week. To stay in business, you need to protect your company data, your employee information, and your client files. On-site backup and disaster recovery plans leave you vulnerable to natural disasters and internal social engineering attacks. So even if you feel your data isn’t worth the investment in an off-site BDR solution, you might need to consider things like your recovery time objective. How long will it take to bring your business back online after an attack? What if a tornado or hurricane levels your technology? What happens if you have a fire? Theft?

 

Recovery Time Objective (RTO): This is your limit on downtime.
Recovery Point Objective (RPO): This is your limit on data loss.

 

Cloud-based BDR prepares your business for a natural disaster or a malicious attack. Your data is not left in the ruins if you suffer a fire. It’s safely stored in the cloud, which replicates your on-premise data activity. Off-site cloud data storage keeps your on-site data safe, even in the event that your physical technology is destroyed.

 

BDR Training & Testing

Zero day attacks bring businesses down. Elusive, undetected computer viruses haunt corporate networks. Deceitful social engineering programs corrupt software. Once your system suffers a breach, it can be difficult to see the corruption. This is why a good backup and disaster recovery solution involves a robust BDR testing process. Moreover, it includes a training strategy. Your employees are the guardians of your data, and they need to be trained by IT experts.

 

Cloud-based backup and disaster recovery services protect the keepers of your most vulnerable information. If your data no longer exists, nobody can recover it. Backing up your business in the cloud creates an alternate reality for your business that can be summoned and restored in minutes. EstesCloud can restore a server in about 10 minutes. EstesCloud BDR gives you encryption, firewall protection, and other advanced endpoint security features that will continually keep your data safe.

 

An EstesCloud Backup Disaster Recovery Plan

Protect your business and keep it running 365x24x7 with managed application hosting or other cloud-based IT services. Small businesses, midsize companies, or large organizations all benefit from different types of backup and disaster recovery solutions. EstesGroup’s managed IT team is unique because our company began as a business consulting firm, and we evolved to offer technology consulting. Offering all-in-one IT and ERP solutions helps our clients focus on the work they love, rather than on the software or hardware supporting the business. For example, our Epicor consulting team services E10 or Prophet 21 ERP, while our EstesCloud experts take care of the technology that supports the system.

 

 

Learn more about EstesCloud managed hosting services for ERP systems. Begin building your backup and disaster recovery plan today.

EstesGroup’s ERP and IT experts know your industry, know your software, and know how to give you the solutions you need to make your business run better. We provide Epicor cloud hosting services, as well as Sage, SYSPRO, QuickBooks hosting and more. We take an industry-specific approach to consulting. If you’re a distributor, you’ll get both ERP and IT specialists in Prophet 21, or another distribution ERP of your choice. If you’re running Epicor software or would like to, you’ll get the best Epicor consultants for your ERP implementation team. We employ the best consultants in both technology and enterprise resource planning, so you can benefit from an all-in-one opportunity to improve your business by adding the support your company needs to succeed.