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IT Strategies for Remote Teams (Video)

IT Strategies for Remote Teams (Video)

Brad Feakes Director Professional Services
Brad Feakes

SVP Epicor Services, Professional Services

Daryl Sirota – Director, Technical Services
Daryl Sirota

Technical Services Director

Brad and Daryl talk about IT strategies for remote teams

 

Brad and Daryl sit down this week for a Q&A style chat to unravel a few of the complex IT issues in today’s work from home (WFH) environment.  At a high level, Daryl emphasizes how we should not make the mistake of trying to plug pieces of cloud software together expecting them to work properly.  That is almost impossible to do effectively without the appropriate policy to guide the technology.  You will need to understand how you will provide guidance to your end users faced with a variety of remote work environments (working for a cafe, home office, etc) and the new tools you will use to manage staff.

 

They move on to talking about some of the end-user WFH problems from asking the question “what does work from home mean?”  to discussing what technology can be used to help get users up and running while also creating business efficiencies.

 

Throughout the discussion, Daryl covers a variety of other topics such as data security, public vs. home wifi, two-factor authentication, remote access vs. remote control utilities, data access, machine vulnerabilities and many other topics.

 

Brad and Daryl do an excellent job of taking some big, complex issues around WFH and explain the issues that every business owner needs to be aware of as they navigate moving their staff into the cloud and potentially hiring a company like EstesGroup to help them with their remote IT management.

 

Of course, you can always reach out to our managed IT services team.  We’ll help you throughout the entire process of moving your company into the cloud and help you avoid the costly mistakes that can put your entire business at risk.

 

Are you having issues with or have questions about your current IT management? Contact us today.

IT Security Gone “WFH” – Now What?

IT Security Gone “WFH” – Now What?

 

Recent “Work From Home” (WFH) mandates have quickly pushed manufacturing and distribution employees out of the familiarity of their work offices and into a new realm of IT security needs.  Currently, statistics are saying that 70% of the workforce that can work from home is and, after this crisis is over, more than 40% will STAY at home.  With this transition, IT security principles become part of a critical conversation, especially for companies with remote workers supporting on-site manufacturing or distribution activities.

What is your WFH IT security policy?

 

Many distributed businesses have responded to the telecommute directive without many changes, especially those companies with data residing in the cloud.  These companies have already established work-at-home policies and invested in the remote access/remote desktop technology to enable telecommuting with IT security in place.  Folks who invested fully in the Office 365 space are feeling little pain, but businesses with legacy on-premise servers, workstations and printers are probably still scrambling.

 

Don’t be fooled—the hackers have followed you home!  The increase in suspicious emails, bad websites, and malicious advertisements has skyrocketed, and the cybercrime community is just waiting for your users to click on something to ransom your hard-earned data away.

 

Without a written and agreed upon IT security policy, you are at the mercy of your users’ good intentions.  Imagine a home PC with a saved password left on the VPN all day while the kids are stuck at home from school.  The amount of data that could be lost or compromised is staggering!  At a minimum, make sure you have a document that instructs your WFH users to lock the keyboard when they step away (or implement a screen saver with a password).  Ensure your users don’t download documents to their local hard drive or USB drives.  The list goes on, but the human element is the riskiest of all!

 

If a home user gets infected on the VPN, their malware is the company’s malware!  Let me write that again:  If a home user gets infected on the VPN, their malware is the company’s malware.

 

How to connect securely to your enterprise data?

 

Many businesses have NOT invested in expensive VPN or Remote Desktop solutions, and now it might seem either too late or too expensive.  You need a low-cost, secure, and easy-to-deploy strategy to connect your home users with their corporate data:  desktops, servers, and printers at the office.  Many options exist, but without a budget and a vision, you’ll get lost in the storm.

 

 

Keeping your home PC safe!

 

Home computers are more vulnerable than corporate PCs.  Home PCs tend to fall behind on patches and updates.  Moreover, the computer might get repurposed for things like the kids’ Xbox.  Home firewalls never measure up to those provided by your IT department.  Most have no web filtering to speak of, and bad websites abound!  You’ll need that enterprise class security in a mobile-friendly package.

 

 

Productivity

 

Another blog could certainly be written about home offices, with a good webcam and a quiet space, but that’s for another page.  People are people, and the distractions from working from home are numerous and easy to fall prey to.  We recommend easy-to-deploy software to ensure that your users arrive to their home office on time and ready to work (even if it’s in their PJ’s), ensuring that they are productive and not on YouTube or getting the latest Amazon order completed.

 

 

 

Looking to provide IT security for your remote workers?  Deploy the EstesCloud PC Security Stack on your home users’ PCs and rest easily, knowing that your WFH users are protected and productive!

 

Endpoint Security: A Powerful Endgame

Endpoint Security: A Powerful Endgame

 

You already know you need protection from the cybersecurity threats circulating the market, but you might not have the time to know the specifics—like what endpoint security is or why you need it.  If you have devices accessing a network, then you have an endpoint that needs protection.  This elusive endpoint is simply any device that interacts with your network—the touchpoint between your network’s perimeter and the outside world.  The bring-your-own-device (BYOD) movement that’s currently shaping the business world makes network security challenging because it creates a high demand for comprehensive endpoint security.  You need to protect your customers and your business by protecting your team, and this begins with endpoint security.

 

Bring Your Own Disaster

 

The BYOD movement introduces a number of specific challenges in securing networks.  The proliferation of devices interacting with a network, both in kind and in number, increases the number of endpoints and thus also increases the potential vulnerability of a network.  Each new endpoint is a potentially exploitable gateway.  The propagation of vulnerabilities demands a solution that can address this new circumstance.  The solution that companies are increasingly utilizing to address their evolving needs has come to be known as endpoint security.  Endpoint security helps ensure that all devices interacting with a network are compliant to the necessary security standards, protecting both the network and the devices themselves.

 

Endpoint security differs from traditional antivirus in the way that it detects and responds to threats.  Traditional antivirus operates by comparing a program’s signature to a database of known malicious programs.  Programs flagged as malicious would be stopped by the antivirus agent.  This method of threat prevention is, by design, a step behind the attackers.  Traditional antivirus can only detect malicious programs that have already been logged in the antivirus agent’s database.  This creates problems in detecting new threats—what are sometimes called zero-day attacks.  This also creates problems with newer “signatureless” attack methodologies that work to obscure their signatures, to work around the known signatures that antivirus looks for.

 

The question here is one of prevention vs. one of detection:  antivirus focuses on preventing attacks.  While this sounds logical, the tools available at its disposal, as we have seen, are limited.  Should a malware attack slip through, antivirus is ill-equipped to deal with it once it’s inside the network.  This brings in the need for more dynamic, behavioral-based detection methodologies that can leverage artificial intelligence and machine learning to detect suspicious application behaviors and react accordingly.

 

Leveling Up

 

Modern endpoint security platforms operate in a multi-level manner, protecting networks and network devices in multiple phases of vulnerability and response.

  • The pre-execution phase: This level is for threats as they enter the network.
  • The on-execution phase: This step is for threats that have entered the network and are in the process of acting out their program logic.
  • The post-execution phase: This involves the steps to mollify threats that have executed.

Combining static prevention with dynamic detection, modern endpoint security platforms leverage machine learning to detect threats on execution.  This becomes beneficial, not only for signatureless attacks, but also for “file-less” attacks that are operating exclusively in memory.

As part of our EstesCloud security stack, we work with several vendors to provide broad and comprehensive endpoint detection and response.  AI, combined with our SOC (Security Operations Center), provides the level of endpoint security that cannot be addressed by traditional antivirus.  Our cybersecurity solution comes with a strong warranty—cyber threat protection provides you with financial support of $1,000 per endpoint, or up to $1 million per company, securing you against the financial implications of a ransomware attack if your company indeed suffers an attack and our team is unable to block or remediate the effects.

 

 

 

Is your company in need of a security assessment?  Learn more about how EstesGroup can protect your business.

12 Days of ECHO: EstesGroup ERP Admin Tips and Tricks

12 Days of ECHO: EstesGroup ERP Admin Tips and Tricks

This Holiday Season, EstesGroup would like to give you “12 Days of ECHO” tips and tricks for those ERP System Admins out there.

 

We understand this time of year there is a lot going on for companies, such as: year end preparations, budgeting for the next year, personnel changes, and company shifts, etc. So that being the case, we wanted to bring a bit of humor and help to your holiday.

The 12 Days of ECHO:

  1. Epicor ERP SysRow-ID
  2. SQL Licensing
  3. Auto-Login Epicor ERP
  4. SQL 64K Clusters
  5. Too Much RAM for Your Epicor VM
  6. IIS Log Sprawl
  7. Epicor 10 Server Disk Space
  8. SQL Transaction Log Maintenance
  9. SSRS Stealing the Show (CPU)
  10. Epicor Performance Diagnostic Tool PDT for a Sanity Check
  11. Online Transaction Processing vs. Decision Support: How to Find & Avoid Deadlocks
  12. Ransomware 2020, The Good, The Bad, The Ugly

 

For any questions or for assistance this Holiday Season, please Contact Us or let us know below:

 

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