A Case Study in IT Support and ERP Expertise
Closing the Gap Between Systems and ERPHow an Internal IT Team Gained Critical ERP Support
A publishing company in Charlotte, North Carolina produces 40 business publications and reaches more than 3.6 million readers.
Its commitment to high-quality journalism, strong community presence, and large-scale events creates a demanding operational environment with many moving parts.
Location
Charlotte, North Carolina
Industry
Print Publishing
Solution
IT and ERP expertise to extend the capabilities of a talented internal team
With 1,600 employees and a substantial technical footprint, the company needed help bridging the gap between its existing software interface and its Epicor ERP system. Leadership knew there were areas where redundancy, manual work, and avoidable waste were slowing progress. They had already invested in the right technology foundation. What they needed was the expertise to connect systems, reduce friction, and help internal teams move important projects forward.
The Challenge
This organization had a talented internal IT department, but like many growing companies, it faced the practical reality that internal teams cannot always carry every specialized initiative alone. The company needed experienced IT support services to help align software interfaces with Epicor, reduce inefficiencies, and bring greater structure to projects that involved multiple stakeholders, technical dependencies, and competing priorities.
The need was not simply for extra hands. It was for technical depth, ERP knowledge, and project management leadership that could help close gaps without disrupting the work already underway.
The Approach
EstesGroup worked with the company’s IT department as an extension of the internal technical team. Our role was to provide the support, guidance, and project coordination needed to help the business get more value from its Epicor environment and surrounding systems.
Over the course of four years, EstesGroup supported the client as needs arose across technical support, upgrades, implementations, and project management. When projects involved many moving parts, we helped create structure, identify the right contributors, and keep work progressing with clarity and discipline.
This collaborative approach allowed the client to strengthen execution without overloading internal staff. Rather than forcing change from the outside, EstesGroup supported the internal team in a way that respected existing knowledge while adding specialized ERP and technical expertise where it mattered most.
The Result
As a result of this work, the company was able to reduce wasteful redundancies, limit human error, and introduce automation that improved efficiency across important business processes.
Just as important, the organization gained a trusted technology partner that could step in when projects required added depth, broader coordination, or experienced ERP guidance. The result was not merely a set of fixes, but a stronger capacity to move technical initiatives forward with greater confidence.
Why IT Matters
Companies often know where friction exists. They can see the duplicate work, the manual steps, the delays, and the places where systems do not communicate as they should. The harder question is how to close those gaps without derailing the business or exhausting the internal team.
That is where the right outside expertise matters. With the proper technical support and ERP guidance, organizations can reduce waste, strengthen process reliability, and create the conditions for steadier growth.
What processes in your business still rely on repetitive manual work?
Where could your IT team benefit from added technical depth, ERP expertise, or experienced project leadership? What would change if the right support helped remove friction from your day-to-day operations? Tell us where your systems, teams, or processes are under strain. EstesGroup can help you close the gap.
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