EstesCare ERP Services
Comprehensive, subscription-based support for ERP systems.EstesCare ERP – Because EstesGroup Cares
Your Manufacturing or Distribution Business + Our Industry Expertise
Designed to enhance operational efficiency, the EstesCare Support Services suite gives your team access to a dedicated team of Enterprise Resource Planning (ERP) and IT experts who handle server administration, application maintenance, upgrades, user support, and custom solutions. By tailoring services to each client’s specific needs, EstesCare ensures predictable costs, dependable service, and front-of-the-line support.
EstesCare ERP Services offer comprehensive, subscription-based support for businesses using Epicor ERP systems. Whether it’s server monitoring, functional consulting, or troubleshooting, EstesCare delivers proactive, cost-effective solutions that streamline ERP management and empower businesses to focus on their core operations. Perfect for Epicor Kinetic users or Epicor Prophet 21 users looking for reliable, ongoing ERP support.
EstesGroup crafts a service portfolio to fit your individual needs – as broad or as specialized as you require.
Traditional ERP Services: The Old Way
ERP-related services have traditionally been delivered in the standard “time and expense” model – the customer calls up with a need, and the process begins to work out an ad hoc contract and line up an appropriate resource. The traditional T&E model of professional services presents several challenges that can impact businesses in terms of cost, efficiency, and scalability:
- Unpredictable Costs: Traditional time and materials (T&M) contracts often lead to fluctuating and unpredictable expenses, as project costs can easily spiral out of control if additional time or resources are required. This unpredictability makes budgeting more challenging for businesses.
- Inefficiency: Time and materials services may not incentivize efficiency, as service providers are paid for the hours they work rather than the value or outcome they deliver. This can lead to extended timelines and less urgency in completing projects quickly and effectively, increasing the overall project cost.
- Limited Scalability: Scaling traditional T&M services is often difficult. To expand a project or quickly adapt to new business needs, companies typically have to renegotiate contracts, hire additional consultants, or engage in lengthy procurement processes. This inflexibility can delay critical business initiatives.
- Long-Term Dependency: Traditional T&M services can foster dependency on specific resources without sufficiently transferring knowledge beyond the domain of that specific resource. This dependency can become catastrophic, should the resource become unexpectedly unavailable.
Modern ERP Services: The EstesCare Way
EstesCare ERP Service is a subscription-based service model developed to address the unique needs of ERP users. It’s a version of Professional Service as a Service (PSaaS) where we take the traditional ERP consulting activities and reimagine them as a palette of services, tailored to a given organization. EstesGroup crafts a service portfolio to fit your individual needs – as broad or as specialized as you require:
- End User Support: Issue management, troubleshooting, situational training and consulting, interfacing with Epicor for core system issues.
- Custom Solution Support: Development of custom solutions utilizing the ERP’s own customization toolbox to automate processes, lock down data entry, and add business-specific logic.
- Application Administration: Setup and maintenance of recurring scheduled tasks, troubleshooting background processes, database maintenance and tuning.
- Upgrade Support: Executing scheduled application upgrades and assisting with cutover support across the entire user base.
- Business Analyst Support: Functional specification development for custom solutions, in conjunction with system capabilities and user processes, along with report development in support of user’s reporting needs.
- Server Support: For on-premise customers – server administration, patch management, performance monitoring, and tuning.
- Consulting Support: Traditional functional application support for Epicor-related business processes.
Benefits of EstesCare ERP Service
Manufacturing ERP is only getting faster.
In today’s fast-paced manufacturing world, you need real-time visibility into every aspect of your operation – from supply chain to shop floor to shipping. An ERP system can give you that 360-degree view, helping you make smarter decisions faster. By subscribing to EstesCare, you increase both visibility and speed. We’re talking potential for reduced lead times, improved quality control, better inventory management, and ultimately, a healthier bottom line. Ready to stay ahead of the curve, boost productivity, and have the data you need at your fingertips to make smart calls for your business?
Blended Skillsets: Utilize a combination of skills that are rarely found in one individual.
Priority Service: Enjoy "front of the line" service with tighter Service Level Agreements (SLAs).
Dependable Support: Rely on consistent and dependable service for your ongoing needs.
Cost-Effective Solutions: Get cost-effective services with predictable prices - all on one invoice.
Scalable Flexibility: Easily scale your ERP support up or down based on your business needs.
Competency Assistance: Gain access to specialized competencies and roles that might be absent in your current team.
EstesCare ERP Services: Where Do We Go From Here?
Often, the best way to understand the best possible service package is to sit down and discuss what is most important to you and your organization:
- The needed service options
- The skillsets required
- The anticipated effort level
- The expected service levels
From there, we can work to craft a service plan that can maximize our assistance to you. Are you looking for a resource who can do “a little bit of everything?” Do you need the flexibility to scale up or down based on immediate business demands? Do you need flexible, scalable access to expert resources on an as-needed basis without the long-term commitment and costs associated with internal hiring? Do you need a predictable, scalable, and results-driven approach to address your needs? If so, EstesCare ERP Services might be just what you need.
Are You Facing Internal Staffing Challenges?
As an ERP customer, you may decide to staff up your team internally. While this is a logical approach to take, customers frequently encounter several challenges with this approach.
- High Costs of Recruitment and Retention: Recruiting skilled professionals for specialized tasks such as IT consulting or ERP implementation can be costly. Hiring top talent often involves high salaries, benefits, and additional expenses like recruitment fees, onboarding, and training.
- Limited Access to Expertise: Hiring internally for niche or highly specialized roles can be challenging, as certain skill sets may only be needed for short-term projects or specific phases of a business’s growth.
- Longer Time to Acquiring Resources: The hiring process for specialized roles is often lengthy, from searching for the right candidates to conducting interviews, negotiating salaries, and completing onboarding. This can delay important projects or initiatives.
- Resource Underutilization: Once hired, full-time employees may not be consistently utilized if the company’s needs fluctuate.
- Lack of Flexibility and Scalability: Internal hiring doesn’t easily accommodate shifting project needs. If a project’s scope changes or additional expertise is required, the business would have to go through another round of hiring, which can further delay timelines.
Learn more about EstesCare Support Services today.
EstesCare ONE | EstesCare Plus | EstesCare Guard | EstesCare ERP
(888) 300-2340 | [email protected]