EstesCare ERP Epicor Kinetic Support Services
Comprehensive, subscription-based support for Epicor Kinetic.Epicor Kinetic Consulting – Faster than the Speed of ERP Itself
Stay Light Years Ahead of Epicor Kinetic by Skyrocketing with the Best ERP Consultants and Support Technicians on the Planet
With over 15 years of experience implementing and optimizing Epicor’s Kinetic ERP and its predecessors, EstesGroup has encountered a wide range of support scenarios. In some cases, we encounter Epicor admins who are overwhelmed with issues and in need of a relief valve. In other cases, we work with IT directors with a stack of projects larger than their internal team can support. Sometimes companies lose a key support analyst and are struggling to support their end users’ day-to-day needs. Others still are looking to backfill the diverse skill sets left by long-time team members who have retired.
To address these diverse needs, EstesGroup developed EstesCare ERP – a comprehensive and customer specific support package that allows Kinetic customers to attain the exact skill sets and capabilities required for any challenge manufacturers meet along the way.
EstesCare ERP: Tailored Solutions for Your Epicor Kinetic Team
EXPERTISE: Your operations demand specialized talent that goes beyond conventional staffing solutions. We identify and fill critical competency gaps that may be holding back your advancement.
PRIORITY: When production demands peak, you receive priority response times and elevated service levels that keep your lines running without interruption.
OPTIMIZATION: Our precision-focused approach eliminates waste and maximizes your resource investment while maintaining the highest quality standards.
AGILITY: Our flexible support model adapts seamlessly to your production cycles, scaling support up or down as your manufacturing demands evolve - eliminating the constraints of fixed staffing models.
SYNERGY: By combining traditionally separate skill domains into unified roles, we create force multipliers that drive efficiency across your entire operation.
STABILITY: You gain the stability of fixed, transparent pricing alongside guaranteed support availability - enabling confident planning and predictable operational costs.
Application Administration
- Scheduled Task Setup and Maintenance: Configuration, management, and monitoring of recurring tasks.
- Task Agent Administration: To ensure your reports and processes are running smoothly.
- Troubleshooting: Resolving issues related to background processes.
- Database Maintenance and Tuning: Ensuring databases run efficiently and effectively without fragmentation.
- Ad Hoc Admin Console Support: Do you need someone to hop on the Epicor Admin Console and spin up a new environment? Or potentially regenerate the data model for an existing environment?
Upgrade Support
- Application Upgrades: Planning and execution of application upgrades.
- Upgrade Issue Resolution: Did something break during the test upgrade? Our team can jump in and assist.
- Cutover Support: Assistance during the transition phase to minimize downtime and disruptions.
- Version Analysis: Detailed assessment of your current version against upgrade targets to identify potential conflicts and opportunities for improvement.
- Customization Migration: Systematic transfer and testing of your custom solutions, ensuring all modifications work seamlessly in the new version.
- Post-Upgrade Optimization: Fine-tuning system performance and user workflows to take advantage of new features while maintaining business continuity.
End User Support
- Issue Management: Addressing and resolving user issues promptly.
- Situational Training and Consulting: Providing targeted training and consulting to address specific user needs.
- Vendor Interface: Liaising with the ERP vendor’s support staff for core system issues.
Business Analyst Support
- Functional Specification Development: Crafting custom solutions that align with system capabilities and user processes.
- BAQs, Reports, and Dashboards: Developing tools to support users’ reporting needs.
- Process Flow Analysis: Mapping and optimizing business workflows to leverage system capabilities and eliminate redundant steps.
Consulting Support
- Functional Application Support: Traditional support for Epicor-related business processes.
- New Module Implementation: Do you need to implement a new module? We can bundle that assistance under a service contract.
- Ad Hoc Training: Does a new team member need a ramp up? We can hop in and help out!
- Process Optimization: Need a fresh set of eyes on your workflows? We’ll analyze your current processes and recommend improvements based on industry best practices and system capabilities.
Server Support
- Administration: Management and upkeep of server infrastructure.
- Patch Management: Regular updates and patch installations to ensure security and performance.
- Performance Monitoring and Tuning: Ongoing monitoring and optimization of server performance including, but not limited to, the utilization of Epicor’s Performance and Diagnostic Tool (PDT).
EstesCare ERP Consultation | Proposal Development | Service Implementation
Our EstesCare ERP Epicor Kinetic Support Services suite for Epicor Kinetic is structured to provide maximum benefit and efficiency. Key aspects of professional service as a service (PSaaS) include:
Subscription-Based Access: EstesCare Kinetic ERP clients receive access to EstesGroup’s entire team and their comprehensive suite of skills and capabilities.
Account Management: An EstesCare ERP account manager oversees the service delivery to ensure prioritization, organization, and prompt feedback.
Quarterly Reviews: Regular reviews are conducted by EstesCare Kinetic experts to ensure the services continue to provide mutual benefits to both EstesGroup and the client.
EstesGroup tailors its professional services suite to meet the specific needs of each customer. Do you need a broad array of services? We can support that. Do you need a more tailored set of skills? We can do that too. We tailor the EstesCare ERP Epicor Kinetic support services offering to fit your precise needs.
Tailoring Your EstesCare Kinetic ERP Solution
To develop a service offering tailored to your specific needs, EstesGroup engages in a detailed discussion to understand your current system environment, operational challenges, and business growth objectives. This collaborative approach ensures we design solutions that align perfectly with your requirements and deliver measurable value.
- Required Service Options: Identifying the specific services your business needs.
- Skill Sets Required: Determining the expertise and skills needed to support your operations.
- Effort Level: Estimating the level of effort required to deliver the services. Do you need full time support, part time, or just a few hours a week?
- Service Levels: Setting expectations for service delivery and performance.
Why Choose EstesCare ERP Epicor Kinetic Support Services?
Choosing EstesCare ERP means partnering with a team dedicated to enhancing your business operations through reliable, cost-effective, and comprehensive support. With a focus on delivering high-quality service and ensuring client satisfaction, EstesGroup stands out as a leading provider of ERP support services for Kinetic users.
- Reliability: 24/7 system monitoring and rapid response from experienced consultants prevents costly downtime and ensures peak performance.
- Expertise: Industry-specific expertise enables customized solutions aligned with your unique manufacturing and distribution processes.
- Value: Predictable monthly pricing and scalable support packages provide a cost-effective alternative to in-house ERP teams.
Invest in EstesCare ERP Services to streamline your ERP operations, improve efficiency, and ensure your business is well-supported by a team of experts. Contact EstesGroup today to learn more and start developing a tailored ERP service solution for your organization. Getting started is simple. Begin with a consultation where we’ll discuss your business needs and explore available service options. Based on our discussion, EstesGroup will develop a tailored proposal that matches your specific requirements. Once you’re satisfied with the proposed solution, our team will implement the services, providing ongoing support and conducting regular reviews to ensure your continued satisfaction and drive continuous improvement.
Learn more about EstesCare Support Services today.
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(888) 300-2340 | [email protected]