Epicor Service Management
Control Projects, Maintenance, and Field Operations Climb Higher With Epicor KineticScale Operations with Epicor ERP Service Tools
Epicor’s Service Management Suite delivers real-time visibility and control across all areas of your business — from internal project execution to external service delivery. Whether you’re managing new product development, maintaining critical equipment, or sending teams into the field, Epicor ERP gives you the tools to do it smarter, faster, and more cost-effectively.
Align Teams, Tools & Timing with Epicor Service Tools
Epicor Project Management
Take control of engineering, R&D, and professional services with a centralized project hub. Track labor, materials, and milestones with precision — all inside your ERP system.
- New Product Introduction
- Capital Projects
- Engineering Time Costing
- Service Contract Management
Epicor Maintenance Management
Stay ahead of unplanned downtime with both proactive and reactive equipment maintenance. Schedule, monitor, and analyze the performance of your assets to extend their lifespan and improve production throughput.
- Preventive Maintenance Schedules
- Equipment Downtime Tracking
- Shop Floor Asset Reporting
Epicor Field Service Management
Take your ERP on the road. Empower your field teams with the ability to generate jobs, issue materials, and capture time and costs from any location. Stay connected to your back office in real time for faster service, accurate billing, and better customer experiences.
- Remote Installation & Repairs
- Onsite Service Dispatch
- Mobile Work Order Tracking
- Parts and Inventory Management in the Field
Epicor Case Management
Keep customers happy and issues under control. Epicor Case Management gives your teams a centralized system for logging, tracking, and resolving service cases—linking every interaction to projects, equipment, or field activity.
- Customer Support & Warranty Claims
- Service Ticket Tracking
- Root Cause & Resolution Documentation
- Integrated Issue-to-Resolution Workflow
Epicor Contract Management
Manage service agreements with confidence. Epicor Contract Management helps you define, monitor, and enforce service-level agreements (SLAs), billing terms, and recurring commitments—ensuring accurate revenue recognition and customer satisfaction.
- Recurring Service Contracts
- Warranty & SLA Tracking
- Contract-Based Billing
- Auto-Renewals & Alerts
Epicor Scheduling & Dispatch
Get the right resource to the right place at the right time. Epicor’s Scheduling and Dispatch tools help you assign jobs, optimize routes, and respond in real time—improving technician efficiency and customer responsiveness.
- Field Technician Scheduling
- Route Optimization
- Job Prioritization & Reassignment
- Real-Time Status Updates
Is This Your Epicor ERP Reality?
“We’re spending thousands each year trying to figure out what our engineers are actually working on.”
“Why are our machines still surprising us with breakdowns?”
“We need a better way to track field time and materials — in the moment, not after the fact.”
You’re not alone — and the answers are already in your ERP.
Unlock the Full Power of Epicor Service Management
Many businesses own these Epicor ERP modules but haven’t tapped into their true potential. Whether you’re running Epicor Kinetic, Epicor 10, or migrating from a legacy version, we’ll help you simplify technology, improve operations, and uncover hidden efficiencies.
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