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Announcement: EstesGroup Awarded Epicor Managed Hosting Partner Certification

We are proud to announce that EstesGroup is an Epicor Software Corporation Certified Managed Hosting Partner. EstesGroup is certified to host Epicor ERP and host Prophet 21 ERP systems. 

 

We are the only Epicor Partner to be Certified for Epicor Hosting, Epicor ERP Sales & Implementations, and Prophet 21 ERP Sales & Implementations.

 

This accreditation means that EstesGroup has met and exceeded Epicor Software Corporation’s rigid data center and expertise capability requirements for being awarded Certified Hosting Partner status. To learn more about these requirements please contact us.

 

“We are honored to be an Epicor-Certified Managed Hosting Partner for Epicor Software Corporation, and the only hosting partner to be certified for Epicor ERP and Prophet 21 ERP systems,” said Bruce Grant, CEO of EstesGroup. “Our company has both functional and technical consultants on staff who know Epicor ERP and Prophet 21 systems.  This means we not only know Managed IT, but we know the industry’s best-practice business processes and the underlying software as well. We provide a full-service solution to fit our clients’ needs.”

 

Epicor Software’s Chief Information Officer Rich Murr said, “Epicor and I would like to congratulate EstesGroup for becoming a Certified Epicor Managed Hosting Partner. EstesGroup has a long history in working with Epicor Software Corporation and our clients as a reseller and implementation consulting organization. Last year they became the first and only US Partner to be certified in Epicor ERP and Prophet 21, and now they achieved Hosting Partner for those products as well. EstesGroup continues to provide clients with a solid foundation of experienced consultants and high level hosting standards. We are looking forward to continued growth and excellent service with the EstesGroup team.”

 

EstesGroup is Certified by Epicor Software Corporation to host and manage clients’ Epicor ERP and Prophet 21 ERP systems. As a Certified Managed Hosting Provider, EstesGroup guarantees better than 99.5% uptime Service Level Agreements (SLAs) for clients’ ERP systems (to see EstesGroup’s 99.7% SLA click here).  EstesGroup is also a Microsoft Cloud Services Partner with SQL Administration, Security Administration, O365, MS Exchange, and Disaster & Recovery expertise.

 

To learn more about EstesGroup’s EstesCloud Epicor Hosting, visit our Epicor ERP Hosting page.

Contact EstesGroup today to learn more about Epicor ERP Hosting or Prophet 21 ERP Hosting.

 

 

 

 

 

About EstesGroup

 

Headquartered in beautiful Loveland Colorado, and established in 2004, EstesGroup (www.estesgrp.com) employees averages 25+ years of discrete manufacturing and distribution industry experience which they leverage to ensure client success. Their employees are spread-out throughout the United States which maximizes talent and local presence for their clients. EstesGroup is a certified reseller, certified implementor, and certified hosting provider for Prophet 21 and Epicor ERP 10. They implement full service cloud, hosted, or on-premise solutions based on client needs and requirements.

 

 

About Epicor Software Corporation           

 

Epicor Software Corporation (www.epicor.com) is headquartered in Austin, Texas, and is a manufacturer of Enterprise Resource Planning software solutions. Today, over 20,000 customers in 150 countries around the world rely Epicor’s  expertise and solutions to improve performance and profitability.

 

Epicor and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks used are the property of their respective owners. The product and service offerings depicted in this document are produced by EstesGroup and/or Epicor Software Corporation.

Cloud Computing Is Key To Recession Proofing Your Business

Cloud Computing Is Key To Recession Proofing Your Business

Recession-Proof Investments: Cloud Computing and the Refrigerator of the Future

We’ve long been told that necessity is the mother of invention, but when necessity is out of a sense of privation, reactions vary. Born and raised into the world of residential and commercial construction, I’ve felt the motion sickness that results from the ups and downs of the building cycle well into my earliest memories. And I‘ve been in business long enough to have stomached enough down-cycles to observe how different companies react to these changing economic climates.

 

As the current bull market gets slowly walked to the slaughterhouse, managers at all levels begin to wonder what it will mean for their own place within America’s larger business landscape. There is always the search for the investments that could be considered “recession-proof”—investments that will yield value during the current crisis, but would also serve as a foundation for future success. Simple cost-cutting is rarely such an investment—it yields short-term savings, but often at the expense of long-term objectives: I’ve never seen a hiker make it to the top of a peak faster by trimming down the soles of his boots.

 

That is, the most reactionary of companies looks to simple knee-jerk reactions to trim costs in order to get in line with shrinking revenues: eliminating optional programs or reducing essential services to their bare minimum. More innovative companies utilize this newfound necessity as a means of transforming their current state by getting ahead of the competition.

 

At the consumer level, the most well-known example of this phenomenon was the advent of the refrigerator. It was the Great Depression, of all things, that led to the broad use of the refrigerator by America’s large middle class. While it was, at the time, a significant capital expenditure for any given household, the refrigerator allowed families to save time and money: the ability to extend the life of the day’s victuals allows families to reduce waste, and thus cut costs, while also allowing them to expend the physical labor that would have been spent on the next meal on other activities. This rendered the old-fashioned ice box obsolete. In this way, times of downturn often have a way of surfacing new innovations—products that outpace their competitors suddenly emerge because the competitive landscape has reduced the viability of their less-innovative competitors.

 

Similarly, as America hit rock bottom in the late 2000s and early 2010s, cloud computing grew rapidly at the same time, as companies looked for ways to reduce cost and risk, while scaling up for the future. In this way, cloud computing may very well serve to become the coming recession’s refrigerator—the tool that will allow individuals and companies to strategically equip themselves not only for the hard times ahead, but also for the good times thereafter.

 

For Epicor customers, cloud computing surfaces as an opportunity to avoid the costs of replacing outdated hardware. Also, by moving installations into hosted environments, customers are able to eliminate the cooling costs required to keep their stacks on ice. Estes Group’s Epicor Cloud Managed Hosting offering (ECHO) is ready-by-design to protect and carry your company through the down-cycles and get you back into the saddle and riding the next bull market to better times. Looking to recession-proof your business? Please reach out to our team, and we’ll help you innovate a cloud computing strategy that will keep you ahead of the storm.

 

Are you looking for cloud computing options, or have questions on how we can help make your systems more flexible? Contact Us today or let us know below.

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Epicor ERP and Your Anti-Virus: A Love-Hate Relationship

Epicor ERP and Your Anti-Virus: A Love-Hate Relationship

I’ve seen enough of Epicor ERP installations to know that a finely tuned system needs… fine-tuning. Perhaps that’s obvious, but nonetheless, I’ve seen many deployments where Epicor ERP is installed, but not set up optimally. One area that has my bits all scrunched up is anti-virus, sometime called anti-malware, or malware protection. I’ll just call it anti-virus for purposes of this discussion.

Each vendor does it a little differently, but there are three primary aspects to worry about.

  1. Real-time scanning
  2. Scheduled scans
  3. Injection into an application

 

Depending on the tool and the configuration, you might have one or all three at play, on both your SQL and Epicor ERP servers. Done right, they’ll do their job, keep you protected, and stay out of your way. Done wrong, and your performance, reliability, and up-time will suffer.

Now, in my humble opinion, a dedicated, patched, protected, and behind the firewall SQL server needs no anti-virus – it’s not a file server, nor a SharePoint server, nor do any end-users directly interact with it. Your installation might be different, check your exposure! Anti-Viruson a SQL server, improperly configured, will just slow it down and give you headaches. If you can avoid it, do so. Of course, your company policy might require AV installations on ALL servers. Please follow Microsoft’s guidance for choosing anti-virus software to run on SQL Servers, including their exclusions. Some AV software will recognize SQL and exclude automatically, but don’t assume that to be the case.

Epicor ERP is another animal. By definition, an Epicor ERP application server is also a file server and is often exposed to the internet in some capacity. Therefore, in addition to your firewalling, patching and backups, make sure to protect your Epicor ERP Application servers with anti-virus – with the proper exclusions.

Some anti-virus platforms let you do the exclusions on the end-point, others require a central management console. Many enterprises have a team to handle it. Either way, set up the exclusions and then test them by dropping a copy of the test malware Eicar (from eicar.org) into one of the folders. The file won’t execute (since it’s an OLD win16 file), but if AV is scanning that folder, it’ll pluck it out and you’ll know AV is active in that folder.

Replace the X: with the volumes you’ve deployed Epicor ERP on. Not all installations will have all these folders, depending on the extensions and add-ons deployed.

X:\Epicor* X:\Program Files (x86)\Common Files\Epicor Software Corporation* X:\Program Files (x86)\Common Files\Epicor Software* X:\Program Files (x86)\Common Files\Epicor* X:\Program Files (x86)\Epicor Software* X:\Program Files (x86)\Insite Software* X:\Program Files (x86)\Seagull* X:\ProgramData\Epicor Software Corporation*

X:\ProgramData\Epicor* X:\ProgramData\EpicorSearch* X:\InsiteShip* X:\APM* X:\Applications\EKM* X:\BarTender Formats* X:\BarTenderData* X:\BarTenderTaskList* X:\Program Files (x86)\Insite Software* X:\inetpub\wwwroot\(Servers) – replace with appropriate folders X:\inetpub\wwwroot\(Servers)-(extensions) – replace with appropriate folders

Don’t forget the Epicor clients – whether they be full Windows clients or Terminal Servers:

C:\ProgramData\Epicor* C:\Program Files\Epicor Software* C:\Program Files(x86)\Epicor Software*

 

Looking for assistance with your Servers? Contact us and don’t worry, we’ve got IT covered.

 

 

Why Implement an ERP System?

Why Implement an ERP System?

Why Implement an ERP System?

Implementing ERP SystemIf you asked your IT personnel what the advantages of implementing an Enterprise Resource Planning (ERP) system, in all likelihood, they’d tell you that it could be revolutionary or absolutely destructive depending on their past experiences. The key to making it revolutionary revolves around partnering with experienced ERP consultants who know how to implement and manage an ERP system on-time, on-budget, within the scope described to you during the initial phases of the implementation.

Below you will find some of the reasons why implementing an ERP system like Epicor ERP, can be revolutionary.

Increased Productivity

Implementing an ERP system streamlines and automates your business processes improving productivity and organization. This dramatically reduces the time spent on business tasks such as manual entry, tracking time sheets, generating reports, and the time spent trying to fix problems related to using multiple platforms across multiple departments. Because an ERP aggregates data into a single database, you are able to tie information across every department to gain meaningful insights in real-time and automate reporting so that your company’s internal resources can be leveraged for analyzing that information rather than collecting it.

Happier Customers

With the advent of online shopping and services, competition has never been stiffer for businesses. If you don’t keep your customers happy, another company will. Customers who are able to get their questions answered quickly and without much effort are happier customers. This is why implementing an ERP system is important. It not only provides you with instant access to a customer’s ordering history and information, but it also allows greater interaction between you and your suppliers as well as you and your customers. By using the Customer Relations Management (CRM) , customer data can be accessed across business operations, so you’re not only able to better handle the needs and concerns of your customers, but also use the information gleaned from customer order history to refine your sales strategy and improve lead generation.

Increased Mobility

Implement ERP SystemWork is no longer just something that takes place in an office. Today, people are working while on vacation. They’re working from home. They’re working anywhere that life takes them. The Epicor ERP system is mobile-friendly, meaning that you and your employees are able to access important information and continue to contribute in even the most remote places in the world (so long as they have an internet connection, that is).

Regulatory Compliance

Still wondering why you should implement an ERP system at your company? An important factor in a powerful ERP solution is that it can track regulations within your industry and alert you when there are regulatory changes, ensuring that you stay in compliance without stress. While this is helpful at the local level, it is particularly important for businesses with a global reach and varying regulations in the countries where they do business. Additionally, the ERP’s auditing tools provide documentation and generate reports so that you can easily show your compliance to any governing authority that asks.

Reduces Disconnect

Multiple platforms can provide conflicting information and often result in single departments working in a bubble, even though they may be largely dependent upon other departments for important information. This not only creates a disconnect between your departments, but can also result in decreased productivity and time-consuming errors. An ERP system places all of your departments in the same room, with the same access to information and a built-in accuracy that cannot be found in traditional business methods.

Scalability

Businesses require customization within their systems. They grow, they shrink, and their needs change. Epicor ERP provides you with that level of flexibility by incorporating lean manufacturing tools that enable operational best practices.

Not to mention, your ERP solution should scale as well. The team of software engineers at Epicor are constantly updating their systems to address new problems that never existed before, so that all of their customers receive exactly what they need.

Customized Reporting

Reports are necessary for a variety of reasons, and your ERP system uses information stored in the centralized database to generate professional reports for any business reason you may have. Your employees can easily access analytics data needed for the report without help from IT. These are just some of the benefits of an ERP system. For more information about how you can implement an ERP within your company, contact EstesGroup today!

Do you have a specific question or interested in learning more about Enterprise Resource Planning (ERP) systems? Talk to us!

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What’s It Good For Anyway? Why You Need to Include Epicor ERP in Your Manufacturing ERP Software Selection

What’s It Good For Anyway? Why You Need to Include Epicor ERP in Your Manufacturing ERP Software Selection

The Epicor ERP consulting life is a tale of many worlds.  There is the world of travel, with its flights and sights, with its energy pulsing through everything, making me feel at times like I’m still the college student backpacking across Canada with a copy of Jack Kerouac’s On the Road in one pocket and Joseph Campbell’s The Hero’s Journey in the other.  And then there is the solitary work of the hotel: the late-night coding, the endless hours studying a new module, feeling as if stranded on a strange and seemingly uninhabited island, like Robinson Crusoe, searching for a fellow IT islander to help me understand my new world.  This country, with its beautiful natural landscapes and stunning human-created terrain, is a vast and amazing place, and the more of it I see, the more it humbles me with its immensity and variety.

 

An old chum of mine, a WWII vet, and thus a rather well-traveled man in his own right, would often interrogate me over the spaces and places I’ve been with the simple question, “So wha’s it good fer, anyway?”  

 

He was looking for something about my new acquaintances and places that distinguished them from other populations or locations.  To his entreaty, I’d tell him of some local natural wonder, or some landmark, a historical site of interest, or else a local signature building, like Louis Sullivan’s “jewel box” bank in Owatonna, MN, or Frank Lloyd Wright’s Price Tower in Bartlesville, OK.  “I see,” he’d respond once I was done, nodding approvingly at whatever little tidbit I offered.  

Customers in the midst of an Enterprise Resource Planning (ERP) software selection cycle have an outlook not unlike that of my old friend.  They are trying to understand how different enterprise platforms compare with one another and whether those differences hold any specific extraordinary meaning.  When customers in search of an ERP system come to me looking for insight into the Epicor ERP application, their question is usually the same one my old friend posed to me so many times: “So, what’s it good for, anyway?”  The answer to such a question should help a customer understand whether or not a given ERP platform is the best fit for them, and is thus an important question to ask and answer thoroughly. 

 

So, what is Epicor ERP good for anyway? 

Epicor’s ERP application is a mature manufacturing platform that provides considerable functionality to assist manufacturing companies in a variety of industry verticals.  Among the many capabilities of the application are the following:

 

Support for Deep Bills of Materials (BOM): 

 

Companies with large, complex product often need ERP systems that can handle deep bills of materials (BOMs).  Epicor ERP’s engineering capacities match these needs, offering the ability to define extensive bills of materials for complex products, for the definition of standard product through the part (item) master module and also at the quote and job (work order) modules, allowing for the definition of product at key points of the sales and fulfillment cycles.

 

Robust Quoting Module:  

 

Speaking of the quote module, Epicor ERP’s estimating capabilities are extensive, and allow companies to handle Requests for Proposal (RFP) with speed and efficiency, while providing the necessary information to ensure accuracy.  The ability to build a cost model from a bill of material, and routing at the quote line, allows the salesperson to understand costs before determining prices, and the quote worksheet capabilities allow for a variety of cost-based markups and discounts.  The module also integrates with Epicor ERP’s product configurator, enabling systematic feature-based quoting.  Moreover, the Epicor ERP platform allows for quotes to be pushed to sales orders, ensuring a seamless transition from pipeline to backlog. 

 

Well-Integrated and Fully Functional Product Configurator Module

 

Many software vendors run away from developing integrated configure-price-quote (CPQ) modules, opting instead to let their partner community fill in this gaping hole.  Epicor ERP took the opposite approach and built a robust product configuration module.  The module integrates with the quote, sales order and job (work order) modules, allowing for reconfiguration at each step, as customer requirements become better-defined.  Epicor ERP’s product configurator allows components to take formerly engineer-to-order products and standardize them, based on the product’s characteristics needed, the time of sale, and a set of rule-based actions to generate the bill of materials at the time of manufacture.  This eliminates the need for companies to define every product from scratch.  It also eliminates the need to build out an extensive array of stock-keeping units to address each permutation and combination of options. 

 

The Ability to Handle True Engineer-to-Order (ETO) and Configure-to-Order (CTO): 

 

For customers who work in a true ETO environment, where every product is so unique that it requires custom engineering, Epicor ERP supports the flow of such products through the application using “parts on the fly”—products that redefined at the quote, order, and/or job levels, but do not exist in the part (item) master.  This allows companies to define and deliver products without having to clutter their part master file with such “one-off” products.  Additionally, Epicor ERP’s partner product CADLink allows for the transfer of bill of material data from CAD systems to the ERP application.  This allows engineers to develop product models in their CAD system and then efficiently transfer the data to Epicor ERP, to support the production and delivery of the custom product in question. 

 

Support of Mixed Mode Manufacturing: 

 

Few companies operate exclusively in a make-to-order or a make-to-stock model.  While companies may produce some products only as needed, it is often financially impossible to do this with all items, especially high-volume products.  Epicor ERP’s ability to mix and match fulfillment methodologies allows customers to aggregate stocked supply for efficiency, while supplying make-to-order products directly, allowing for greater visibility and priority.  Such capabilities allow companies to leverage the benefits of both models. 

 

The ability to combine Discrete and Project-Based Manufacturing: 

 

According to the textbooks, project manufacturing functions at an aggregate or “bucket” level, where labor and materials are rolled up against a single entity, as opposed to discrete manufacturing, where discrete items are built, shipped, and invoiced.  In practice, Project manufacturers frequently operate in hybrid models, where the needs of the market demand more than simple project manufacturing approaches.  Epicor ERP’s project module integrates with its quoting, order management, and job management modules, providing the ability to handle large “buckets” of work while also supporting the delivery of discrete goods, while rolling up costs and revenues for all items sold under the same umbrella.  Further still, Epicor ERP’s project module provides planning tools that allow oversight to the many facets of a project.  This allows companies to execute large projects with the necessary level of detail to match customer expectations, while also supporting internal cost, revenue, and delivery objectives. 

 

Fully-Featured Manufacturing Execution System (MES): 

 

Epicor ERP offers a seamless transition from planning to shop floor control with their Manufacturing Execution System (MES) module.  MES supports all aspects of shop floor management: production control, material issue, material movement, and shipping.  Employee records can be configured to allow access to one or more areas within MES, based on employee roles.  The use of MES within a manufacturing environment allows for the real-time collection of manufacturing information, providing status to the shop floor activities to the whole organization.  Also, by providing the ability to track actual labor in real time, MES supports a customer’s expanding need to understand actual production performance. 

 

A Robust Material Resource Planning (MRP) Engine and the Related Tools to Support the Planning of Manufactured Supply: 

 

The use of Material Resource Planning MRP-based planning methods can be problematic in to-order organizations, but Epicor ERP’s MRP module ties tightly to its job management and inventory modules to provide mixed mode supply in support of various forms of demand.  Users can run MRP based on the facility in question, based on a product family or a commodity class, or even on a specific product itself.  This reduces the time required to generate the needed supply records.  MRP can also be scheduled on a routine basis, and offers the traditional regenerative and net change options.  Multi-level pegging capabilities can also be woven into the fray, in order to give users the ability to trace the supply to each discrete source of demand.  Epicor ERP also provides a number of tools to review the output of MRP, review exceptions, and convert MRPs supply selections into actionable work orders. 

 

Analytics: 

 

Epicor ERP offers a number of different analytics capabilities.  At the simplest levels, Epicor ERP provides the ability to create reusable queries that serve as the foundation for real time reporting tools.  Moreover, Epicor ERP’s Business Activity Queries form the foundation of Epicor ERP’s new Data Discovery (EDD) platform.  Data Discovery allows for the creation of real-time Key Performance Indicators (KPIs), which can be deployed to an Epicor ERP user’s homepage, providing metrics to allow managers to gauge their business performance across the workday.  Additionally, Epicor ERP’s Data Analytics platform provides the ability to cube Epicor ERP data and analyze it across multiple dimensions. 

 

Those are just some of what Epicor ERP is good for, so why not give it a look?

 

Having worked with the Epicor ERP application (and prior versions) for two decades, I’ve seen its horizons expand, both from a technology and functionality perspective, and this trend continues.  A few weeks ago, I took the interstate from Syracuse, NY to North Philly, and the drive through Pennsylvania’s breathtaking slice of the Appalachians left my mouth open in amazement as my car seemed to float me in a space above the lines.  And the company I left behind me in Syracuse, after we celebrated the culmination of a two-year project that brought them live with the newest Epicor ERP system, filled me with as great of awe.  I advise manufacturing companies in search of a new ERP to give Epicor ERP a test drive.  It’s a system that inspires human greatness and allows companies to build wondrous IT landscapes for consultants like me to travel in, surrounded by flights and sights of creativity, of new worlds.

 

Did you like this blog? Check out “Why On Earth Do I Need an ERP System?”

Ransomware, a Good Way to Stop Your Business. Or Maybe Not?

Ransomware, a Good Way to Stop Your Business. Or Maybe Not?

I just need to get this off my chest – so bear with me. 

First off, I’ve been doing sysadmin work for scores of years now, and the idea of backups, business continuity, and “bad guys” isn’t new.  However, this week it was brought to a new and interesting head for one small business. 

Rewind the clock two years and we were in the conversation with this business about where they host their “golden nuggets” of their business, what servers did what, where were the users, how did the backups fare, state of malware, web filtering protection, etc.  You know, all the “normal” stuff any qualified IT provider would ask a prospective customer. “We’re fine” was the answer – they had an in-house IT guru watching all that stuff.  However, they did make a (wise) decision to host their ERP solution with us.  

Last week, our monitoring went suspiciously quiet, it looked like the company went on vacation, or they had fallen asleep at the keyboard. I reached out to the company, and was informed that they had been the victim of the latest ransomware attack, and all their documents were encrypted and unusable. Thankfully, since they were hosting their ERP system with us, that was safe from the attack. All their ERP data was secure but everything else they controlled was locked. Backups proved unreliable or inaccessible, so the ransom was paid. The company got lucky and the recovery key worked and they got their documents back.  What they didn’t get back was Active Directory.  Ouch!  Nobody could login, even though their documents were back on a server, nobody could access them. 

A week later, a new domain, and new profiles on everyone’s desktop, new shares, new permissions, and they were back up and running. After everything, the company is back to doing business, but it could have been a much worse situation. A critical note: the ERP system was never at risk and no ERP data was lost since that was safely stored elsewhere. 

Moral of the story: 

  • Test your backups. Not just documents, but the whole server.  How long does it take to get it back? It should not be more than a few hours.
  • Just because you can restore files doesn’t mean you can go out, buy a new server and restore your existing workload onto a new server. 
  • If you can’t live without it, and you don’t have the in-house expertise to manage it – outsource it! Let the pros handle the critical IT while you do what you do best: making essential product and making your business grow. 

 

Contact Us to learn whether Hosting is right for your company.  

Learn more about EstesGroup’s EstesCloud Hosted ERP here…