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The Unique Family Dynamics of a Successful ERP Implementation

The Unique Family Dynamics of a Successful ERP Implementation

Tolstoy famously remarked that “all happy families are alike; each unhappy family is unhappy in its own way.”  Reflecting on Tolstoy’s own relations and on the kindred lives of the characters in his novels, I’ve often wondered if Enterprise Resource Planning (ERP) implementations are like families, and whether such categorical statements could be similarly applied to successful and unsuccessful families of projects.  While every project has its own unique dynamics, I’m obliged to believe that roughly the inverse of Tolstoy’s statement is the case—that each happy ERP implementation isn’t alike, but rather is successful in its own way.

 

That is, I’ve seen successful ERP implementation projects that have differed from one another in surprisingly significant ways.  As such, it might be best to review successful ERP projects individually and try to understand what it is among them that made them successful.  Anyone can wax eloquent on the generic platitudes that lead to a successful implementation, but in practice, when the time comes to make tradeoffs between platitudes, it’s helpful to know how companies work through challenges and finally arrive at successful implementations.

 

One project that we recently completed fit such a mold.  While not free of obstacles, the end-product was immensely successful.  A number of key factors led to the ERP implementation’s success:

  • All of the team members were engaged and onboard.  Getting the team to buy into the project’s mission, and actively support that mission, was never a problem.
  • The project team did a large amount of their own end-to-end testing.  Unlike some projects, where the team only tests while the consultants are onsite, the team verified their system configuration and business processes whenever possible, leading to a rock-solid business process at cutover.
  • The team took ownership of issue resolution.  The team dug in, tried things out, and came to solutions.  This served to greatly shorten certain phases of the project.
  • The team made decisions quickly, collaboratively.  The project was rarely, if ever, waiting on a key decision, and nobody on the team could have been accused of analysis paralysis.
  • The team took responsibility for their roles and did the work on time, and on schedule.  Schedule attainment was a high priority, and the team put the necessary work in to make things happen.
  • The team displayed a culture of respect, staying respectful during difficult conversations and decisions.  The stresses involved in an ERP project can at times encourage dysfunctional or toxic behaviors, but this team treated each other with a high degree of respect, even when working through the toughest decisions.
  • The team’s project management was of the highest capabilities, displaying excellent collaboration and communication with the core team, and with the EstesGroup team as well.

The net result was a successful ERP implementation project on-time and on-budget, with the expected level of system capabilities.  The team experienced a clean and quiet cutover, and quickly stabilized.  Within a short time, the company had moved onto managing daily operations and planning for the future.

Every project has its wayward sheep, be they executive sponsorship, excessive customization, inadequate team investment, or challenges with data conversion.  No project ever checks all the happy boxes. 

 

But in spite of challenges, the best companies still manage to successfully implement their enterprise systems, keeping their team engaged, committed, and dependable—regardless of all the unique twists in their project’s DNA. 

 

Are you ready for your company to create its own exceptional implementation story? 

Come talk to us, and we’ll share some of the greatest success stories of ERP history—prosperous implementations similar in success, yet nuanced in achievement—stories that can inspire your own project to be a story with a happy ending.

Much Needed Functionality: Prophet 21’s Rental Management Application

Much Needed Functionality: Prophet 21’s Rental Management Application

To Rent or To Buy – More and More Often, It’s To Rent.

In some ways distribution has not changed over the past 50 years; but in other ways it really has morphed – I know, that statement was non-committal. But take for example product Rental Management. Your customers still want your fantastic product whether that’s cars, industrial equipment, cylinders, furniture, etc. and there is a paper trail to track those rentals and bill appropriately. Unfortunately not many Enterprise Resource Planning (ERP) systems easily track rental products so distributors are forced to look for standalone products and old fashioned paper trails – either way, creating a lot of work arounds or duplication efforts for a company. Epicor recently released a new application for distributors, and I for one, am extremely excited about it.

 

The new Epicor Rentals Management (ERM) solution makes tracking rentals within the Epicor Prophet 21 ERP (P21) simpler and more efficient. ERM handles the actual rental transaction while the P21 application holds all other data like customers, items, accounting, inventory, etc.

 

Prophet 21 (P21) Epicor Rental Management

P21 Rental Management Tracking

Some of the primary benefits of Epicor P21 Rental Management (ERM) are:

  • Efficient Rental Transaction Processing
  • Manages Scheduling and Assignment Processes
  • Flexibility in Pricing Rental Designs
  • Flexibility in Product rentals for day, week, month, mileage, hours used, etc.
  • Simplified contract maintenance
  • Automatic Rental Billing
  • Rental Availability

 

 

What is really nice about the ERM module is that when your customer service or sales team goes to enter in a new rental order, the process is just like any other order in P21 – using the Order Entry Window. With everything setup, the sales associate just enters in the a rental item and P21 switches the order to a Rental Order vs standard Sales Order. Switching to a Rental Order will cause the ERM module to open up and finish the rental processing; with information like state, dates, duration, even serial and lot tracking information.

 

A few of my favorites I’ve seen so far are:

 

Simplified Contract Maintenance

Contracts. Need I say much more before the room starts to groan? Usually contracts are done on paper – sometimes with carbon copies – though often times it’s a matter or printing, signing, and scanning. Thankfully ERM has helped simplify that painful (and let’s face it) rather wasteful process. Within ERM the sales agent can input the data, customer can review the contract and sign for it – making the entire process much simpler. This allows the final contract to be stored electronically with ease, or print or email once finished.

 

 Automatic Rental Billing

The Finance department is going to love this feature. No more grabbing that monthly billing folder / file cabinet / or excel list with customer names and billing frequencies. ERM has automated rental billing which allows finance to set billing intervals and then generate the invoices according to your business schedule.

 

Tracking

Every one loves tracking – dashboards, look up, quick reference, you name it. Having the ability to quickly find the data you need when the customer needs it. The ERM module makes it easy to see rentals by customer, rental product type, etc.

 

Let’s face it, at the end of the day, being a rental business is hard work. Unlike most manufacturers and non-rental distributors – who have little need to track their products once the item has shipped – you need to know who, where, how long, at what price, etc. and then rinse-and-repeat for the next customer. Epicor’s Prophet 21 Rental Management solution solves a large functionality gap for distributors.

 

To end this on a light note; I recently heard a funny rental joke:

 

Why was the mole’s rental fee so costly?

Because he burrowed and never returned

 

Questions or feedback on this article? Wanting more information on Prophet 21 ERP or P21 Rental Management? Let us know.

Announcement: EstesGroup Awarded Epicor Managed Hosting Partner Certification

Announcement: EstesGroup Awarded Epicor Managed Hosting Partner Certification

Hosted Epicor Certified PartnerWe are proud to announce that EstesGroup is an Epicor Software Corporation Certified Managed Hosting Partner. EstesGroup is certified to host Epicor ERP and host Prophet 21 ERP systems. 

 

We are the only Epicor Partner to be Certified for Epicor Hosting, Epicor ERP Sales & Implementations, and Prophet 21 ERP Sales & Implementations.

 

This accreditation means that EstesGroup has met and exceeded Epicor Software Corporation’s rigid data center and expertise capability requirements for being awarded Certified Hosting Partner status. To learn more about these requirements please contact us.

 

“We are honored to be an Epicor-Certified Managed Hosting Partner for Epicor Software Corporation, and the only hosting partner to be certified for Epicor ERP and Prophet 21 ERP systems,” said Bruce Grant, CEO of EstesGroup. “Our company has both functional and technical consultants on staff who know Epicor ERP and Prophet 21 systems.  This means we not only know Managed IT, but we know the industry’s best-practice business processes and the underlying software as well. We provide a full-service solution to fit our clients’ needs.”

 

Epicor Software’s Chief Information Officer Rich Murr said, “Epicor and I would like to congratulate EstesGroup for becoming a Certified Epicor Managed Hosting Partner. EstesGroup has a long history in working with Epicor Software Corporation and our clients as a reseller and implementation consulting organization. Last year they became the first and only US Partner to be certified in Epicor ERP and Prophet 21, and now they achieved Hosting Partner for those products as well. EstesGroup continues to provide clients with a solid foundation of experienced consultants and high level hosting standards. We are looking forward to continued growth and excellent service with the EstesGroup team.”

 

EstesGroup is Certified by Epicor Software Corporation to host and manage clients’ Epicor ERP and Prophet 21 ERP systems. As a Certified Managed Hosting Provider, EstesGroup guarantees better than 99.5% uptime Service Level Agreements (SLAs) for clients’ ERP systems (to see EstesGroup’s 99.7% SLA click here).  EstesGroup is also a Microsoft Cloud Services Partner with SQL Administration, Security Administration, O365, MS Exchange, and Disaster & Recovery expertise.

 

To learn more about EstesGroup’s EstesCloud Epicor Hosting, visit our Epicor ERP Hosting page.

Contact EstesGroup today to learn more about Epicor ERP Hosting or Prophet 21 ERP Hosting.

 

 

 

 

 

About EstesGroup

 

Headquartered in beautiful Loveland Colorado, and established in 2004, EstesGroup (www.estesgrp.com) employees averages 25+ years of discrete manufacturing and distribution industry experience which they leverage to ensure client success. Their employees are spread-out throughout the United States which maximizes talent and local presence for their clients. EstesGroup is a certified reseller, certified implementor, and certified hosting provider for Prophet 21 and Epicor ERP 10. They implement full service cloud, hosted, or on-premise solutions based on client needs and requirements.

 

 

About Epicor Software Corporation           

 

Epicor Software Corporation (www.epicor.com) is headquartered in Austin, Texas, and is a manufacturer of Enterprise Resource Planning software solutions. Today, over 20,000 customers in 150 countries around the world rely Epicor’s  expertise and solutions to improve performance and profitability.

 

Epicor and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks used are the property of their respective owners. The product and service offerings depicted in this document are produced by EstesGroup and/or Epicor Software Corporation.

Cloud Computing Is Key To Recession Proofing Your Business

Cloud Computing Is Key To Recession Proofing Your Business

Recession-Proof Investments: Cloud Computing and the Refrigerator of the Future

We’ve long been told that necessity is the mother of invention, but when necessity is out of a sense of privation, reactions vary. Born and raised into the world of residential and commercial construction, I’ve felt the motion sickness that results from the ups and downs of the building cycle well into my earliest memories. And I‘ve been in business long enough to have stomached enough down-cycles to observe how different companies react to these changing economic climates.

 

As the current bull market gets slowly walked to the slaughterhouse, managers at all levels begin to wonder what it will mean for their own place within America’s larger business landscape. There is always the search for the investments that could be considered “recession-proof”—investments that will yield value during the current crisis, but would also serve as a foundation for future success. Simple cost-cutting is rarely such an investment—it yields short-term savings, but often at the expense of long-term objectives: I’ve never seen a hiker make it to the top of a peak faster by trimming down the soles of his boots.

 

That is, the most reactionary of companies looks to simple knee-jerk reactions to trim costs in order to get in line with shrinking revenues: eliminating optional programs or reducing essential services to their bare minimum. More innovative companies utilize this newfound necessity as a means of transforming their current state by getting ahead of the competition.

 

At the consumer level, the most well-known example of this phenomenon was the advent of the refrigerator. It was the Great Depression, of all things, that led to the broad use of the refrigerator by America’s large middle class. While it was, at the time, a significant capital expenditure for any given household, the refrigerator allowed families to save time and money: the ability to extend the life of the day’s victuals allows families to reduce waste, and thus cut costs, while also allowing them to expend the physical labor that would have been spent on the next meal on other activities. This rendered the old-fashioned ice box obsolete. In this way, times of downturn often have a way of surfacing new innovations—products that outpace their competitors suddenly emerge because the competitive landscape has reduced the viability of their less-innovative competitors.

 

Similarly, as America hit rock bottom in the late 2000s and early 2010s, cloud computing grew rapidly at the same time, as companies looked for ways to reduce cost and risk, while scaling up for the future. In this way, cloud computing may very well serve to become the coming recession’s refrigerator—the tool that will allow individuals and companies to strategically equip themselves not only for the hard times ahead, but also for the good times thereafter.

 

For Epicor customers, cloud computing surfaces as an opportunity to avoid the costs of replacing outdated hardware. Also, by moving installations into hosted environments, customers are able to eliminate the cooling costs required to keep their stacks on ice. Estes Group’s Epicor Cloud Managed Hosting offering (ECHO) is ready-by-design to protect and carry your company through the down-cycles and get you back into the saddle and riding the next bull market to better times. Looking to recession-proof your business? Please reach out to our team, and we’ll help you innovate a cloud computing strategy that will keep you ahead of the storm.

 

Are you looking for cloud computing options, or have questions on how we can help make your systems more flexible? Contact Us today or let us know below.

Data Center Location is Critical to Your Company’s Success and Survival

Data Center Location is Critical to Your Company’s Success and Survival

Looking California When You’re Feeling Minnesota: Where is the Best Data Center Location?

 

For manufacturing companies, the advent of “cloud computing” has raised a lot of questions.  Luckily, you don’t have to wander lonely as a cloud to find answers to your questions surrounding cloud solutions for your business.  Not as complicated as a cumulonimbus or as feathery as a cirrus, a cloud in the field of technology is as simple, or as complicated, as someone else’s computer.  But of the many questions a manufacturer may have, one frequently surfaces in relation to the location of the data: “So where is my data located, anyway?”

 

This isn’t a small squall of a question: if you are looking for an on-premise installation or a server stack in the cloud, your primary and secondary data centers’ location is a decision of atmospheric proportions—one with direct business impact.  

 

Whether choosing hosted or cloud solutions, your data center location is critical.  You must be wary of where exactly your data center servers are located, for all clouds are not created equal.  Downtime is the great fear when it comes to all things computing, and is often the result of natural disasters—and do you remember how long it took to get the power grid functioning in Puerto Rico after hurricane Maria?  Clearly, minimizing the risks of mother nature is a central concern.  Let’s take a down-to-earth look at some of the natural dangers facing your company’s data.

 

Earthquakes

 

When I worked in Arkansas a number of years ago, in an area that was on the edge of the New Madrid seismic zone, I noticed the strange cross-bracing in one of the factories, and I asked a local about it.  He explained the seismic risks in the area, and recounted the family lore about the quake of 1812.  Then he looked me square in the eye and said, “Whatever you do, don’t blame Arkansas—it wasn’t our fault.” 

 

It can be a surprise to discover that one the largest earthquakes in North America’s recorded history was not along the California coast but was actually along the New Madrid seismic zone in Missouri—of all places!  This was the quake that briefly caused the Mississippi River to run upstream back in 1812, the year almost exclusively famous for the conflict between America and England.  But while the Americans were locked in battle with the British on the East Coast, they were unwittingly losing the war with nature in the Midwest.   

 

This might serve as a warning if you locate your data center in a seismic zone—if your server gets death-rattled into oblivion, it’ll be your own fault.

 

 

Tornadoes

 

Nothing can lay your blades out like a deck of 52 quite like a tornado.  Tornadoes pry open buildings like nature’s proverbial can opener, allowing copious rain and debris to decorate your server room like a third grade art project, and you don’t want to see your data garnished with nature’s glitter.  Tornadoes pose a risk not only to your data center itself, but they also tend to knock out your primary—and even your secondary power supplies.  Backup generators are often located adjacent to a building, making them a potential target for mother nature’s twisted wrath.  So while a twister might leave a building unscathed, it might take out your external generator, rendering backup power systems useless.  Of course, that’s a moot point if the contents of your data center are laid out across the lawn like your laundry, for all to see.  Luckily, a proper data center location can help you avoid an unfortunate game of 52-pickup.

 

 

Floods

 

I reached out to one of my customers after a series of tornadoes ripped through Oklahoma, and he gave the all-clear: “The twisters missed us, but the water levels are so high, some folks can’t get into work.”  That is to say, a natural disaster can be more sneaky than a weather channel headline.  While things like tornadoes get a lot of attention, water levels can do a lot more damage over time.  As such, one might think twice about locating a data center on a floodplain.  While all my gamer buddies are hyped over water-cooled CPUs, I don’t quite think this is what they’re referring to. 

 

 

Hurricanes

 

Hurricanes amount to the worst of wind and water, with the ability to pummel your data center into paste from above, or dissolve it into a silicon solution from below.  And while the zone immediately affected by hurricanes is rather small, the extended zone where hurricane-related storms transform into inland berserkers is much larger.  Locating your stacks in a place that is far-removed from the hurricane fallout zone will serve you well in reducing wind and water risks. 

 

 

Heat

 

Another sneaky disaster when it comes to all things electronic is heat.  Not too long ago, I was in Charlotte, NC with a coworker.  One morning after breakfast, we were about to head to the customer site when my coworker ran back into the hotel to retrieve his coffee mug, leaving me in the parking lot.  I stood out in the morning heat for maybe a minute or two.  Now, being a Canadian, I generally overheat reading the newspaper, and the morning temp in Charlotte was obliterating.  By the time we got to carpooling, I was already a puddle.  And this was still in the early morning!  Servers are like Canadian consultants—they work better in temperate climates.  When choosing a shack to hang your racks, look to locate it in a place where your cooling systems won’t be fighting a losing battle with the heat index.  Servers generate enough heat on their own—they don’t need any help! 

 

The Cloud

 

While the notion of “The Cloud” brings with it visions of the ethereal, it is in reality quite terrestrial in nature.  Hosting a customer’s ERP system is a huge responsibility, and not one to be taken lightly.  The cloud itself can be just as risky as a hurricane.  As such, the EstesGroup is all about maximizing service while minimizing risk.  In support of our Epicor Hosting initiative, we keep our data center located in Michigan, which has a favorable climate for keeping servers cool as a cucumber, while avoiding the many environmental pitfalls noted above.  Moreover, by having our data center location in the Midwest, we provide centrality that allows us to rapidly service a broad region.  With optimal location and cloud infrastructure, the team at EstesGroup can serve your business needs by providing ideal solutions for your data, regardless of the weather. 

 

If you find yourself looking to the sky for answers to your worldly business questions, please give our team a call.

Why Implement an ERP System?

Why Implement an ERP System?

Why Implement an ERP System?

Implementing ERP SystemIf you asked your IT personnel what the advantages of implementing an Enterprise Resource Planning (ERP) system, in all likelihood, they’d tell you that it could be revolutionary or absolutely destructive depending on their past experiences. The key to making it revolutionary revolves around partnering with experienced ERP consultants who know how to implement and manage an ERP system on-time, on-budget, within the scope described to you during the initial phases of the implementation.

Below you will find some of the reasons why implementing an ERP system like Epicor ERP, can be revolutionary.

Increased Productivity

Implementing an ERP system streamlines and automates your business processes improving productivity and organization. This dramatically reduces the time spent on business tasks such as manual entry, tracking time sheets, generating reports, and the time spent trying to fix problems related to using multiple platforms across multiple departments. Because an ERP aggregates data into a single database, you are able to tie information across every department to gain meaningful insights in real-time and automate reporting so that your company’s internal resources can be leveraged for analyzing that information rather than collecting it.

Happier Customers

With the advent of online shopping and services, competition has never been stiffer for businesses. If you don’t keep your customers happy, another company will. Customers who are able to get their questions answered quickly and without much effort are happier customers. This is why implementing an ERP system is important. It not only provides you with instant access to a customer’s ordering history and information, but it also allows greater interaction between you and your suppliers as well as you and your customers. By using the Customer Relations Management (CRM) , customer data can be accessed across business operations, so you’re not only able to better handle the needs and concerns of your customers, but also use the information gleaned from customer order history to refine your sales strategy and improve lead generation.

Increased Mobility

Implement ERP SystemWork is no longer just something that takes place in an office. Today, people are working while on vacation. They’re working from home. They’re working anywhere that life takes them. The Epicor ERP system is mobile-friendly, meaning that you and your employees are able to access important information and continue to contribute in even the most remote places in the world (so long as they have an internet connection, that is).

Regulatory Compliance

Still wondering why you should implement an ERP system at your company? An important factor in a powerful ERP solution is that it can track regulations within your industry and alert you when there are regulatory changes, ensuring that you stay in compliance without stress. While this is helpful at the local level, it is particularly important for businesses with a global reach and varying regulations in the countries where they do business. Additionally, the ERP’s auditing tools provide documentation and generate reports so that you can easily show your compliance to any governing authority that asks.

Reduces Disconnect

Multiple platforms can provide conflicting information and often result in single departments working in a bubble, even though they may be largely dependent upon other departments for important information. This not only creates a disconnect between your departments, but can also result in decreased productivity and time-consuming errors. An ERP system places all of your departments in the same room, with the same access to information and a built-in accuracy that cannot be found in traditional business methods.

Scalability

Businesses require customization within their systems. They grow, they shrink, and their needs change. Epicor ERP provides you with that level of flexibility by incorporating lean manufacturing tools that enable operational best practices.

Not to mention, your ERP solution should scale as well. The team of software engineers at Epicor are constantly updating their systems to address new problems that never existed before, so that all of their customers receive exactly what they need.

Customized Reporting

Reports are necessary for a variety of reasons, and your ERP system uses information stored in the centralized database to generate professional reports for any business reason you may have. Your employees can easily access analytics data needed for the report without help from IT.

These are just some of the benefits of an ERP system. For more information about how you can implement an ERP within your company, contact EstesGroup today!

Do you have a specific question or interested in learning more about Enterprise Resource Planning (ERP) systems? Let us know.